Quality Policy
Our quality policy aims to challenge the misconception around the African business environment by providing services which fully satisfy our clients’ requirements and exceed their expectations.
We are committed to delivering defect-free and on-time services by addressing any obstacles and challenges that prevent our clients from reaching their required performance and promote Africa in general and the DRC as leading investment destinations.
Agile Thinking...
Adaptative Approach...
Defying Established Principles...
Innovate Continuously...
Deliver Consistently...
The PAG SARL quality policy embraces the following key principles:
Making our clients’ experience the best in the industry
Compliance
Complying with the relevant regulatory requirements.
Satisfaction
Making the satisfaction of clients the primary focus of our quality management activities.
Quality Services
Clearly understand client needs and provide services that meet those needs
Client Experience
Making our clients’ experience the best in the industry.
Responsibility
All staff have a responsibility to understand and apply the quality policy in the performance of their duties
Good Decision Making
Systems and controls are prevention focused to foster a more effective decision-making process
Our Commitment
PAG management is unconditionally committed to our quality policy through effective participation in quality improvement activities and leadership by example.